FAQs

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Orders are processed within 1–2 business days. Once shipped, delivery typically takes 3–7 business days depending on your location.

How can I track my order?
Once your order ships, you'll receive a tracking number by email. You can also check your order status on our Track Order page.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery on unused, unopened items. See our full Return Policy for details.

How do I start a return?
Email us at aaron10@nexatheory.store with your order number and we'll walk you through the process.

Products

Are your products safe to use?
We carefully select products for quality and comfort. For any product involving medical or post-procedure use, always follow your healthcare provider's guidance.

Do you offer bundles or kits?
Yes — check out our Bundles collection for curated sets at better value.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards and other secure payment options available at checkout.

Can I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible at aaron10@nexatheory.store and we'll do our best to help.

Still have a question? Contact us and we'll get back to you within 1 business day.